A working supply relationship starts with clear responsibilities. Tell us your market, application and purchasing requirements so we can agree the right scope.
01
Start with the requirement
Start with the product identification, issue description and operating information. Warranty and service terms are confirmed in the commercial agreement.
02
Prepare a useful brief
Send the destination, application, required quantity, site information and equipment already selected. Include any relevant drawings or datasheets so the scope can be reviewed.
03
Agree the next step
We will discuss feasibility, equipment scope, relevant documents and commercial arrangements. Branding and customisation are agreed against the selected product and order.
What should we confirm about after-sales support process?
Start with the product identification, issue description and operating information. Warranty and service terms are confirmed in the commercial agreement.
How should we prepare a brief for after-sales support process?
Include destination, application, quantity and any equipment already considered for after-sales support process. We review scope, interfaces and documents together. Installation is by your qualified local team; remote guidance can be agreed with our factory.